Betting is fun — but it can become a problem when control slips. 12xxx wants you to always play with a clear head. Learn how to build responsible gambling habits right here on this page.
Responsible gaming or Responsible Gaming It means betting within your own means and knowing your limits. 12xxx believes betting should only be enjoyable when it has no negative impact on your life.
We want every user to enjoy betting regularly — but never let it become a burden. That's why 12xxx offers multiple tools and features to help you stay in control at all times.
Remember — betting is not a way to recover lost money; it's a form of entertainment. Only wager what you can afford to lose.
We've put a range of tools in your hands so you can manage your own betting experience.
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Decide in advance how long each session will last. Once the time is up, the platform will automatically remind you to take a break.
You can temporarily or permanently exclude yourself from the platform. Options range from 7 days all the way to permanent self-exclusion.
Once you exceed a set loss amount, your account will be automatically suspended — protecting you from major financial harm.
At regular intervals, you'll receive reminders showing how long you've been playing and how much you've wagered — keeping you grounded in the real picture.
Our trained support team is available 24/7, every day of the week. Reach us anytime via live chat or email for any concerns.
You can easily set these limits from your account settings. Contact support if you need any help.
Set a daily maximum on how much you deposit or wager. Takes effect immediately.
Set a total spending budget for the week before you start. An effective way to stay in control of your finances.
Set a monthly limit to avoid going over your monthly budget. Stay protected over the long term.
Need a short break? Temporarily suspend your account and reactivate it whenever you're ready.
Log in to your 12xxx account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Set limits on deposits, losses, or session time — whatever works best for you.
Save your changes. A confirmation will be sent to your email and the limit takes effect immediately.
If you answer "Yes" to most of the questions below, it's worth reviewing your betting habits. There's no shame in it — recognizing the signs early is the smart thing to do.
At the start of each month, decide how much BDT you're willing to spend on betting — and stick to it.
Wins and losses are both part of betting. Losing is normal — keep that in mind when you play.
Don't play for hours on end without a break. Step away regularly and shift your focus to other activities.
Never place bets when you're angry, upset, or under the influence. Play with a clear head.
Asking for help takes courage. Our team is always here to support you.
The fastest way to reach us. Log in to the platform and start a chat anytime.
Email us with a detailed description of your issue. You'll receive a response within 24–48 hours.
Join 12xxx and enjoy a safe, controlled, and enjoyable betting experience. We're always here for you.